Keystone Case Studies
Keystone Business Services has proven success in implementation, integration, custom development and optimization of cloud computing services.
The Challenge
A fast-growing business pushes against the limits of its disjointed application environment
When Bigbelly initially engaged Keystone Business Services to automate and optimize its application environment, the waste management company supported its key business functions with disparate legacy platforms. Many of its essential processes—including sales, invoicing, and order fulfillment—required manual effort and relied heavily on the use of spreadsheets.
As a result, Bigbelly struggled with disjointed and inaccurate data, limited visibility across its business operations, and a lack of effective reporting capabilities. “It was extremely inefficient,” says Eric Jozwiak, Keystone Founder and President. “The company was growing rapidly and had a great value proposition, but it was at the limit of this manual model for managing its business.”
To help Bigbelly streamline its business processes and reduce the manual effort involved, Keystone implemented a NetSuite ERP system and developed custom integrations to connect legacy applications Bigbelly wanted to continue using.
Keystone successfully integrated the company’s applications with its new NetSuite environment, but each integration was a lengthy process, involving time-consuming custom coding work. Plus, the integrations still required a certain amount of manual data input into the NetSuite application, increasing the likelihood of error.
“Ultimately, the goal was to pull all the data together from these existing systems,” says Russell Fulling, Keystone Practice Director. “However, every time we made a change to one of the systems, we had to do coding work to allow for the modifications to be mapped correctly into NetSuite.”
The Challenge
RXBAR was growing rapidly and needed to make the shipping process more efficient and automated to keep up with demand. The company relied on manual processes to put shipment bids out to their trucking partners, which often led to delays. Data was not always available to sales and customer service representatives when they needed it most. This hindered internal adoption of the company’s new Salesforce CRM system, making it even more difficult to accurately assess and improve the sales and shipping process. RXBAR needed to provide all departments with a 360-degree view of the product across all systems.
The Challenge
Vertex receives hundreds of purchase orders, transfer orders and sales orders each day. Each of those transactions can require thousands of serialized phones or other pieces of equipment—and each of those serial numbers and corresponding BIN numbers needs to be entered into NetSuite, Vertex’s Inventory Management system. Employees were spending countless hours entering serial and BIN numbers for a single order—all the while knowing if they encountered one error, they would have to start over again.
The Challenge
For over ten years, Ambir Technology Inc. delivers best-in-class options for scanning, signature capture and document management for businesses all over the country. A long-time NetSuite user, Ambir Technology needed an experienced Optimization partner to take their efforts to the next level.
The Challenge
BigBelly Solar was growing so rapidly its infrastructure was essentially bursting at the seams. An informal assortment of spreadsheet-based point solutions had been assembled to handle its business processes. Basic editions of Salesforce, QuickBooks and Excel comprised the backbone of their business management system for CRM, accounting and asset tracking functions.
The Challenge
Trevco Inc. was growing rapidly, fueled by brisk online sales through wholesaler websites. Trevco Sportswear receives the orders, then fulfills and ships the t-shirts directly to individual customers. Recognizing that their current ERP software could not keep up with their increasing demands, especially with the crush of holiday orders, Trevco selected NetSuite as their new business systems platform.
The Challenge
Initially a telecommunications circuit reseller, in 2010 Lynx Network Group (now Everstream) expanded its focus to include operating a 1,500-mile fiber optic telecommunications network in Michigan. This substantial transition meant a significant shift in business management processes and complexity.
The Challenge
iCanvas wasted a significant amount of time and money manually calculating royalty payments on the sale of licensed images at the end of each quarter. They relied on a mix of spreadsheets and applications like QuickBooks and ShipWorks, which took over a week to manually update.
The Challenge
Meeting Tomorrow was running on QuickBooks for accounting and using a rental company software package for inventory management. They wanted a single integrated platform to manage their sales processes, as well as the Project Management services included with their equipment rentals, to give more visibility to a fairly complex business model.
