Are you experiencing this? Customer Deposit, Customer Payment, Cash Sale, & Customer/Cash Refunds posting to Unapproved Customer Payment Account.
Following are the top 2 reasons why these transactions are posted in Unapproved Customer Payment account.
- When Customer Deposit, Customer Payment, Cash Sale, & Customer/Cash Refunds are entered with the credit card information without checking either the CC Approved or Charge Credit Card/Process Credit Card, it will cause the payment to post to Unapproved Customer Payments account.
- When one of the fraud filters that is setup in PayPal Manager is activated. The transaction is posted in Unapproved Customer Payments account until the transaction is reviewed. This happens when using PayFlow Pro as a payment gateway.
Note: All transactions that are posted in Unapproved Customer Payments account will not show in any Sales and/or Financial Reports because the account is a Non Posting type.
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