[SOLVED] NetSuite Emails Coming From “system@netsuite.com”?

[SOLVED] NetSuite Emails Coming From “system@netsuite.com”?

[SOLVED] NetSuite Emails Coming From “system@netsuite.com”?

By on May 14, 2018

With the recent update to 2018.1, some of our NetSuite clients have noticed emails being sent from ‘system@netsuite.com’ instead of their preferred address ‘john.doe@mycompany.com’. This could include anything from Cases to Invoices and Purchase Orders.

However, there is a quick fix available for this issue.  Click here or visit SuiteAnswers and follow the steps provided by article ID #73186.  You’ll need access to your account’s setup options and to your domain settings.

We strongly suggest our NetSuite clients set up DKIM (DomainKeys Identified Mail) right away to ensure emails appear to be sent from the correct address.  The configuration of multiple DKIM keys requires a bit of technical knowledge but ensures that the proper domain keys are signed on ALL emails sent from NetSuite.  It essentially provides NetSuite users with an extra layer of security.

If you’re unable to resolve the issue, please contact us and we’d be glad to help walk you through the solution.

For immediate assistance, please call Hani at 630.401.8967

Keystone. Your local on-demand software solution and integration provider.

Call – 866­-546-­7227 | Email – info@keystonebusinessservices.net

Seth is the Marketing Manager for Keystone Business Services.  He is responsible for developing and maintaining the annual marketing calendar and budget, as well as executing and analyzing marketing campaigns for Keystone.  Seth has over 7 years of Marketing experience, having spent a year as Assistant Marketing Manager for Officite, as well as the prior 5 years as Marketing Coordinator for Tauer & Johnson.  He has over 10 years of experience with a variety of different ERP and CRM platforms, including NetSuite, Salesforce, Goldmine, ACT, and Pivotal.  Seth is currently an online MBA student at Louisiana State University-Shreveport and holds a BS in Speech Communication with a specialization in Public Relations from Southern Illinois University-Carbondale.