With the recent update to 2018.1, some of our NetSuite clients have noticed emails being sent from ‘firstname.lastname@example.org’ instead of their preferred address ‘email@example.com’. This could include anything from Cases to Invoices and Purchase Orders.
However, there is a quick fix available for this issue. Click here or visit SuiteAnswers and follow the steps provided by article ID #73186. You’ll need access to your account’s setup options and to your domain settings.
We strongly suggest our NetSuite clients set up DKIM (DomainKeys Identified Mail) right away to ensure emails appear to be sent from the correct address. The configuration of multiple DKIM keys requires a bit of technical knowledge but ensures that the proper domain keys are signed on ALL emails sent from NetSuite. It essentially provides NetSuite users with an extra layer of security.
If you’re unable to resolve the issue, please contact us and we’d be glad to help walk you through the solution.
For immediate assistance, please call Hani at 630.401.8967
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